Contact us
If you need help with Gouho, want to report a technical issue, have a privacy or cookie question, or would like to share feedback, you can contact us directly by email. We read messages carefully and use feedback to improve the website, tools, and user experience.
Gouho is a free online tools website that offers useful tools for everyday digital tasks. Some users contact us about file tools, image tools, text tools, calculators, converters, account features, or general website issues. When you contact us, please include enough information so we can understand your message clearly.
Contact Email
You can reach Gouho at : contact@gouho.com
Please use this email for website-related questions, support requests, privacy questions, cookie questions, feedback, technical reports, and reasonable concerns related to Gouho.
When to Contact Us
You may contact Gouho for different types of website-related matters, including:
- A Gouho tool is not working as expected.
- You experience an upload, processing, conversion, calculation, or download issue.
- A page is broken, missing, displaying incorrectly, or loading with an error.
- A link, label, button, or tool description appears incorrect.
- You have a privacy, cookie, analytics, advertising, or account-related question.
- You want to report a technical problem, suspicious behavior, or possible misuse.
- You have feedback or suggestions for improving an existing tool.
- You would like to suggest a new online tool that could be useful for everyday digital tasks.
Before You Email Us
To help us understand your message faster, please include relevant details when possible. You do not need to write a long message, but clear information helps us review the issue more accurately.
- The tool or page used: Tell us which Gouho tool or page your message is about.
- A clear description: Explain what happened, what you expected, and what you need help with.
- Browser and device details: If the issue is technical, mention your browser, device type, and operating system when relevant.
- Error details: If you saw an error message, include the exact message or a screenshot if appropriate.
- Steps to reproduce: If a problem happens repeatedly, tell us the steps that cause it.
File and Privacy Questions
Some Gouho tools may process uploaded files automatically to perform the selected tool action. Gouho does not manually review or read uploaded file contents during normal operation.
Temporary uploaded and generated files are automatically deleted after about one hour. If your message is about a file-processing issue, please describe the tool used and the problem you experienced. Avoid sending unnecessary confidential, highly sensitive, or restricted information by email.
Account and Favorites Questions
Gouho can be used without creating an account for its main tools. Users may optionally create a free account to access extra convenience features, such as saving tools to favorites for faster access.
If your message is about an account, saved favorites, login access, or account-related convenience features, please describe the issue clearly. Do not send passwords or private login credentials by email.
Feedback and Suggestions
We welcome useful feedback from users. If you think a tool can be clearer, faster, easier to use, or more accurate, you can send your suggestion to Gouho.
When suggesting a new tool, it helps to explain what the tool should do, who would use it, and why it would be useful for everyday digital tasks.
Technical and Misuse Reports
If you notice a broken page, suspicious activity, excessive automated use, spam behavior, security concern, or misuse of Gouho tools, you can report it by email.
Please include the page URL, a short explanation of what you noticed, and any relevant details that may help us review the report.
Response Times
Gouho aims to review messages in a reasonable time. Response times may vary depending on the type of request, the amount of detail provided, and the current volume of messages.
Messages that include clear details are usually easier to review than messages that only say something is not working without explaining the page, tool, device, or issue.
For all website-related contact, use : contact@gouho.com